Privacy Policy
Last updated: May 2025
Introduction
SGR Design ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sgrdesign.in or make a purchase with us. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly: • Personal identifiers: name, email address, phone number, billing and shipping address. • Payment details: processed securely via Razorpay — we do not store card numbers on our servers. • Account information: if you create an account, your login credentials and order history. We also collect information automatically: • Device and browser data, IP address, pages visited, time spent, and referral source via cookies and analytics tools.
How We Use Your Information
We use your information to: • Process and fulfil your orders and send shipment updates. • Send transactional emails (order confirmation, tracking, returns). • Respond to your queries and provide customer support. • Send promotional communications if you have opted in — you can unsubscribe at any time. • Improve our website, products, and services through analytics. • Detect and prevent fraud and comply with legal obligations.
Data Sharing
We do not sell your personal data. We share it only with: • Courier partners (Delhivery, Shiprocket, etc.) to deliver your orders. • Payment processors (Razorpay) to complete transactions. • Analytics providers (Google Analytics) under data processing agreements. • Legal authorities if required by law or court order. All third parties are contractually obligated to handle your data securely and only for the stated purpose.
Cookies
We use cookies to remember your preferences, keep your cart active, and understand how visitors use our site. You can control cookie settings via your browser. Disabling cookies may affect certain site functionality such as the cart and checkout flow.
Data Security
We implement industry-standard security measures including HTTPS encryption, secure payment gateways, and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your SGR account.
Your Rights
You have the right to: • Access the personal data we hold about you. • Request correction of inaccurate information. • Request deletion of your data, subject to legal retention requirements. • Opt out of marketing communications at any time. To exercise any of these rights, email us at privacy@sgrdesign.in.
Policy Updates
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy each time you visit our website to stay informed about how we protect your information.
Contact Us
For any privacy-related concerns: Email: privacy@sgrdesign.in Address: SGR Design, Mumbai, Maharashtra, India Monday – Saturday, 10 AM – 6 PM IST